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Best Group reserves the right to refuse or not execute orders whose delivery must take place outside the European territory.

The delivery of the Products will be made by courier "POSTE ITALAINE, UPS, TNT GLS, DHL" and the times will vary according to the time the order is placed and the payment method chosen.

The system will send the Customer an e-mail notification once the shipment has been made.




Throughout the Italian national territory it will be possible to choose between two types of shipping:

Standard Shipping at a cost of € 7.00

Express shipping at a cost of € 12.00




Barring unforeseen circumstances, delivery on the national territory will take place:

within 3-5 working days for Standard shipping

within 1-2 business days for Express shipments


However, this term could also vary considerably for places that are difficult to reach, such as mountainous areas, islands, extreme suburbs.




For all shipments outside the Italian national territory, different shipping rates will be offered between Standard or Express depending on the country of reference.




Upon receipt of the Products, the Customer is required to verify that the package is perfectly closed and intact.

If the package is not intact or damaged, the Customer must immediately report the disputes to the courier and send an email to the address provided; otherwise the Products will be considered regularly delivered.

With the exception of the sales period and promotional offers reserved for customers, all orders placed on the website, by 12.00, from Monday to Friday (excluding holidays), will be prepared and shipped the same day , unless prior notice.

Any delays in deliveries of less than 30 (thirty) days do not entitle the Customer to refuse delivery of the Products, nor to request compensation or compensation of any kind.

Shipping costs include packaging and shipping costs. Packaging costs are fixed, while transport costs vary based on the total weight of the shipment. We recommend that you group your items in one order. We cannot group two distinct orders placed separately and shipping costs will be applied to each of them.

If, at the time of delivery, the external appearance of the package shows any imperfections, the Customer must proceed to open the package in the presence of the courier. It is advisable to check the goods upon delivery and to verify that the quantity of the products delivered corresponds to what was ordered, that the packaging is intact, not damaged or otherwise altered.




Any delivery problems or anomalies must be promptly reported to our Customer Service.

For loss of a package and consequent non-delivery, the customer and the seller must respectively send a report to the reference courier and open a specific file aimed at searching for the lost package.

Private is not responsible for the goods once entrusted to the courier but undertakes to offer total assistance to the customer at its discretion.

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